Refund Policy
This Refund Policy explains how Eagle Web Support handles refund requests for the Business Growth Blueprint and related digital materials purchased through this Website.
Background
The Business Growth Blueprint is a digital product created to help business owners and teams review growth strategy, revenue opportunities, operations, and planning priorities. Because the Blueprint is delivered electronically, refund requests must follow the process below.
1. Definitions
- "Company," "we," "us," and "our" mean Eagle Web Support.
- "Customer," "you," and "your" mean the person or business that purchased the Blueprint.
- "Blueprint" means the Business Growth Blueprint and any included digital resources, worksheets, updates, or support materials.
- "Purchase Date" means the date your order or payment for the Blueprint was completed.
2. 30-Day Money-Back Guarantee
You may request a refund within 30 calendar days from the Purchase Date if the Blueprint is not a good fit for your business needs. Requests made after the 30-day period may be declined.
3. How to Request a Refund
To request a refund, email support@eaglewebsupport.com within the 30-day refund period. Your request should include your full name, purchase email address, company name, purchase date, and a short explanation of why you are requesting a refund.
4. Review and Verification
We may ask for reasonable order verification before approving a refund. This may include confirming the purchase email, order details, payment record, or other information needed to locate the transaction.
5. Refund Method and Timing
Approved refunds are generally issued to the original payment method when possible. Processing times may vary depending on the payment provider, card issuer, bank, or financial institution. We are not responsible for delays caused by third-party processors or banks.
6. Digital Access After Refund
If a refund is issued, your license to use the Blueprint ends immediately. You must stop using, copying, sharing, distributing, reselling, or relying on the refunded digital materials and any related access links or downloads.
7. Non-Refundable Situations
- Refund requests submitted after the 30-day refund period.
- Requests with inaccurate, incomplete, or unverifiable purchase information.
- Duplicate refund requests for the same purchase after a refund has already been processed.
- Misuse of the refund policy, fraudulent activity, or chargeback abuse.
- Custom consulting, implementation work, third-party fees, or services not included in the standard Blueprint purchase.
8. Chargebacks and Payment Disputes
If you have an issue with your purchase, please contact us first so we can review and resolve it promptly. Chargebacks or payment disputes may delay support, account review, access, refunds, or future purchases.
9. Changes to This Policy
We may update this Refund Policy from time to time. Updates are effective when posted on this page. Refund requests are generally reviewed under the policy available at the time of the request, unless applicable law requires otherwise.
10. Contact Information
If you have any questions, contact us:
Eagle Web Support
Address: 1471 Mary Lou St, San Diego, CA 92102 USA
Email: support@eaglewebsupport.com
Phone: +1 (888) 326-5039